I got asked a question today i was asked by one of the readers of my site, who has become a friend, do you know about customer intimacy i first thought it. Customer intimacy refers to the art of knowing the customers business better and being able to provide solutions that reduces the customers problems. Customer intimacy is a concept from marketing, which describes the ability of a supplier to become accepted and known as the regular partner with its customer. Customer intimacy is the process of cultivating relationships with customers to make them feel like they are in a partnership with.
Customer-intimacy is the ultimate customer-centric model, resulting in long-term relationships with the most valuable and profitable customers it's not easy to achieve, however for most businesses, becoming customer-intimate is more of a transformation than a transition the first step. Customer intimacy: pick your partners, shape your culture, win together [wiersema] on amazoncom free shipping on qualifying offers reveals why the most successful businesses are those that build close win-win relationships with their customers. The term customer intimacy may seem risque, but it's actually a wholesome, and necessary, goal for companies everywhere customer intimacy is when a company is viewed as a frequent and trusted partner in a business transaction by the customer customer intimacy goes beyond basic customer service. Customer intimacy, the second value discipline, means segmenting and targeting markets precisely and then tailoring offerings to match exactly the demands of those niches. Learn the basics of customer intimacy strategy including how to identify high-value customers and creating personalized communications across all channels.
Ceo ed meyercord talks about enterasys merger and an expanding set of software capabilities undergirding extreme's wired-wireless switches. Sales force structure, org chart, organizational design, effectiveness, efficiency, generalist, specialist. Business book summaries provides the best summaries of the best business books for executives, entrepreneurs, and other professionals to acquire business knowledge faster, and with more understanding. Many contact centers are focusing on customer intimacy learn why this popular tactic increases customer loyalty and how to leverage it in your call center.
Lns research analyst, dan jacob gives an overview and a closer look at the pilgrim fusion user event, held in clearwater beach, fl earlier this month.
Customer intimacy is one of those terms that get thrown around haphazardly by resellers what is the real definition of customer intimacy and how do you achieve it. Read time: 2 minutes, 30 seconds establishing and maintaining a solid relationship with your contract manufacturing (cm) partner is crucial to customer service, cost efficiency, quality and product development. Several years ago, popular business books trumpeted the importance of focusing your company by choosing a distinct business model one best-selling book offered these alternatives: (1) customer intimacy delivering what specific customers want (2) operations excellence delivering quality. This slide introduces the concept of customer relationship management as a key function of the business and the use of crm systems to provide a single place to consolidate and analyze data about the customer.